- Ben Kearney
- 21 hours ago
As noted in our recent communications to members, ALNA has undertaken an extensive collective bargaining process on behalf of 1800 member businesses to access a new highly competitive and industry leading new EFTPOS Payments Offer through a request for proposal model, effectively tendering our payments volume in the market.
Update
ALNA has continued work this week on finalising the offer contracts, to make it available for members in the next few weeks. We are very close now and ALNA will be announcing the exciting offer and successful vendor in the next few weeks.
What if I have received a letter from Suncorp Bank about my payments merchant facilities closing? - There is no need to Panic
ALNA is aware that Suncorp Bank has written to hundreds of our members about your current offer ending on 11 December with the changes at Suncorp. This member benefit has delivered $Millions of dollars of savings over more than a decade to ALNA members, and members using Suncorp will not need to switch to another Eftpos service provider until 10 December 2026. There is plenty of time and ALNA’s new ultra-competitive offer will be available in a few weeks and the vendor has the capability to onboard hundreds of retailers every week.
What if I am with another EFTPOS payments provider?
For members currently with an Eftpos provider that is not Suncorp, this will be a very good time to make a comparison with your existing provider, especially with the surcharge ban unfortunately due to begin on October 1. When the time comes, we will assist you to compare and estimate your expected savings with this new offer. With that information, you can then choose to stay with or switch providers.
Look out for notifications in your email on the new merchant offer within the next few weeks.